Effective Date: April 30, 2025
This Privacy Policy explains how Rocky Web3 (“Rocky Web3”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use our mobile application, website, wallet tools, blockchain interaction features, shopping-related services, gift card services, virtual card-related services, customer support, and other products or services.
By using Rocky Web3, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following types of information:
1.1 Account and Contact Information
When you register, contact support, place an order, or use certain services, we may collect:
Email address;
Phone number;
Username or account identifier;
Customer service messages;
Order-related contact information;
Other information you voluntarily provide.
1.2 Wallet and Blockchain Information
Rocky Web3 may process publicly available blockchain data, including:
Public wallet addresses;
Transaction hashes;
Token transfer records;
Network type;
Transaction status;
Blockchain fee or energy-related information.
Blockchain data is generally public and may be permanently recorded on public blockchain networks.
1.3 Device and Technical Information
We may collect technical information to maintain security, improve performance, and prevent abuse, including:
Device model;
Operating system;
App version;
IP address;
Browser type;
Language settings;
Log data;
Error reports;
Security event records;
Approximate location based on IP address.
1.4 Transaction and Service Information
When you use Rocky Web3 services, we may collect information related to:
USDT transfers;
TRON energy usage;
Swap or cross-chain interaction records;
Shopping orders;
Gift card purchases;
Virtual card-related service records;
Logistics or delivery information;
Payment status;
Refund or customer service requests.
1.5 Shopping and Delivery Information
For shopping, gift card, or delivery-related services, we may collect:
Recipient name;
Shipping address;
Contact phone number;
Product order details;
Logistics tracking information;
Customs or delivery-related information where required.
1.6 Information from Third-Party Services
We may receive information from third-party service providers, including payment providers, card service providers, merchants, logistics providers, analytics providers, anti-fraud tools, and customer support tools.
2. Information We Do Not Collect
For non-custodial wallet services, Rocky Web3 does not collect, store, or control your:
Private keys;
Mnemonic phrases;
Wallet recovery phrases;
Wallet passwords.
You should never send your private key, mnemonic phrase, or wallet password to Rocky Web3 or any customer support representative.
3. How We Use Information
We may use collected information for the following purposes:
To provide and operate Rocky Web3 services;
To create and manage user accounts;
To process blockchain-related service requests;
To provide USDT transfer, TRON energy, swap, and wallet-related tools;
To process shopping, gift card, logistics, and virtual card-related services;
To provide customer support;
To verify service status and transaction records;
To improve app performance and user experience;
To prevent fraud, abuse, security threats, and illegal activity;
To comply with applicable laws, regulations, sanctions, and compliance obligations;
To communicate important service notices, updates, or policy changes.
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal bases:
Your consent;
Performance of a contract with you;
Compliance with legal obligations;
Protection of our legitimate business interests;
Prevention of fraud, security risks, and misuse of services;
Protection of the rights and safety of users, Rocky Web3, and third parties.
5. How We Share Information
We do not sell your personal information.
We may share information with third parties only when necessary for service operation, compliance, security, or legal purposes, including:
Blockchain networks for transaction execution;
Payment and settlement service providers;
Card service providers;
Merchants and suppliers;
Logistics and delivery providers;
Customer support providers;
Cloud hosting and technical infrastructure providers;
Analytics and security service providers;
Legal, regulatory, law enforcement, or government authorities where required by law.
Third-party service providers are expected to process information only for the purposes of providing services to Rocky Web3 or complying with legal obligations.
6. Blockchain Transparency
Blockchain transactions are recorded on public blockchain networks. Public blockchain data may include wallet addresses, transaction hashes, transfer amounts, timestamps, and network information.
Because blockchain networks are decentralized and public, Rocky Web3 cannot delete, modify, hide, or reverse information recorded on a public blockchain.
7. Cookies and Similar Technologies
Our website or web-based services may use cookies, local storage, analytics tools, or similar technologies to:
Remember user preferences;
Improve website performance;
Understand service usage;
Prevent fraud and abuse;
Maintain security.
You may manage cookies through your browser settings. Disabling cookies may affect certain website functions.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our services;
Maintain transaction and order records;
Resolve disputes;
Provide customer support;
Prevent fraud and abuse;
Comply with legal, tax, accounting, or regulatory obligations.
Retention periods may vary depending on the type of information and the applicable legal requirements.
9. Data Security
We use reasonable technical, administrative, and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service, mobile application, blockchain system, or electronic storage method can be guaranteed to be 100% secure.
Users are responsible for protecting their own devices, passwords, wallet credentials, private keys, and mnemonic phrases.
10. International Data Transfers
Rocky Web3 may provide services to users in multiple countries and regions. Your information may be processed or stored in countries or regions outside your place of residence.
When we transfer information internationally, we take reasonable measures to protect personal information in accordance with applicable privacy laws.
11. Your Rights
Depending on your location and applicable laws, you may have rights to:
Access your personal information;
Correct inaccurate information;
Request deletion of certain information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of your personal information;
File a complaint with a data protection authority.
Please note that some information may be retained where required by law, compliance obligations, fraud prevention, dispute resolution, or legitimate business purposes.
To exercise your rights, contact us at:
Email: [email protected]
12. Children’s Privacy
Rocky Web3 services are not intended for children. We do not knowingly collect personal information from children under the minimum age required by applicable law.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.
13. Third-Party Links and Services
Rocky Web3 may contain links to third-party websites, merchants, payment services, blockchain networks, wallet tools, card service providers, logistics providers, or other external services.
This Privacy Policy does not apply to third-party services. We encourage users to review the privacy policies of third-party services before using them.
14. Marketing Communications
Where permitted by law, we may send you service updates, promotional messages, product announcements, or marketing communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us. We may still send important service, security, transaction, or legal notices.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the “Effective Date” at the top of this page.
Your continued use of Rocky Web3 after any update means that you acknowledge the revised Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
Email: [email protected]